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PureCare Knowledge Base & FAQ

Everything You Need To Know About PureCare Services

Have questions before booking? From pricing and what supplies we bring to pet safety, key entry, and our 24-hour satisfaction guarantee, find crystal-clear answers below.

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01. Booking & Appointments 02. Pricing & Payments 03. Supplies & Eco-Products 04. Cleaners & Security 05. Guarantee & Re-Cleans
Category 01

Booking, Scheduling & Entry Access

How to book your cleaning, coordinate entry, and manage appointments with zero hassle.

Booking takes less than 60 seconds! You can request an instant quote online via our Quote Form or call our team directly at (437) 244-2329. Select your home or office size, desired service package, and preferred date/time window. We confirm your appointment immediately with an arrival confirmation.
No, you do not need to be home! Most of our residential and commercial clients provide a digital smart lock code, lockbox code, or leave keys with their building concierge. If you prefer to be home at the start to greet the team or stay throughout the cleaning, you are more than welcome to do so.
We recommend booking 2 to 4 days in advance to secure your preferred date and time slot. However, we also maintain dedicated rapid-dispatch mobile teams across the GTA for same-day or next-day emergency bookings, last-minute move-outs, and Airbnb turnovers whenever availability permits.
We understand that schedules change. You can reschedule or cancel your appointment free of charge with at least 24 hours notice. Cancellations made with less than 24 hours notice may be subject to a small cancellation fee to compensate our assigned cleaners who held that time slot for your home.
Our cleaning teams operate 7 days a week from 8:00 AM to 8:00 PM. We provide precise 2-hour arrival windows (e.g., 9:00 AM - 11:00 AM) and send an automated SMS notification when our team is en route with their live ETA.
Category 02

Transparent Pricing & Payments

No hidden fees, no bait-and-switch quotes. Everything you need to know about our billing and payment methods.

Our pricing is transparent and standardized based on your property square footage, number of bedrooms and bathrooms, the service type (Standard Maintenance, Move-In/Move-Out, Airbnb Turnover, or Commercial Cleaning), and the current condition of the home. This flat-rate model guarantees you know the exact cost upfront.
Never. All supplies, equipment, travel within our GTA service territory, and staff insurance are 100% included in your quote. If our cleaners arrive and observe that the property requires additional specialized scope (such as extreme biological soil, heavy post-renovation drywall dust, or extensive interior appliance detailing), we will always discuss and gain your approval before doing the work.
We accept all major credit cards (Visa, MasterCard, American Express), Interac e-Transfer, and direct corporate EFT / invoicing for commercial clients. Payment is only processed after your cleaning is successfully completed to your satisfaction.
Yes! We offer generous discounts for recurring clients: Weekly (up to 20% off), Bi-Weekly (up to 15% off), and Monthly (up to 10% off). Recurring plans also include dedicated cleaner assignment and guaranteed priority scheduling slots.
Tipping is completely optional and never expected. We pay our cleaners above-market living wages. If you feel your team did an exceptional job and would like to leave a gratuity, you may give cash directly to the cleaners or add it electronically during final invoice payment.
Category 03

Supplies, Equipment & Eco-Safety

Details on our non-toxic products, HEPA vacuums, and surface care standards.

No! PureCare arrives 100% self-sufficient. We bring commercial-grade True HEPA vacuums, sanitized microfiber cloths, telescopic dusters, scrub brushes, step ladders, and all non-toxic cleaning products. If you have a specific specialty product you prefer us to use on a particular floor or countertop, we are happy to use yours upon request.
Yes, absolutely. We strictly avoid chlorine bleach, toxic ammonia, phthalates, and harsh chemical fumes. Our solutions are EPA Safer Choice certified, biodegradable, and derived from plant bases, ensuring that your home is completely safe for babies to crawl on and dogs/cats to walk on immediately after we finish.
We operate a strict hospital-grade color-coded microfiber system. Red cloths are designated exclusively for toilets and bathroom fixtures; blue cloths for general dusting; and green cloths for food-contact kitchen surfaces. Furthermore, all cloths and mop pads are washed at high sanitizing temperatures between homes.
Yes. Our technicians are trained on stone chemistry. We use dedicated pH-neutral cleaners specifically formulated for natural marble, quartzite, granite, and sealed hardwood to ensure zero etching, discoloration, or dulling of your valuable surfaces.
Category 04

Cleaner Vetting, Insurance & Security

How we protect your home, belongings, and privacy with complete legal backing.

Yes, without exception. Every PureCare cleaning specialist undergoes a national police criminal background check, reference checks, identity verification, and multi-round in-person interviews. Only the top 2% of applicants are accepted and trained to wear the PureCare uniform.
Yes. PureCare Cleaning Services carries $5 Million in Commercial General Liability Insurance and 100% workplace safety coverage through Ontario's WSIB. In the extremely rare event of an accidental break or injury, you have total financial and legal protection.
While our cleaners treat every possession with gentle reverence, accidents can happen. If anything is ever damaged, our policy requires the cleaner to report it immediately to management and leave a note. Our client support team will contact you within hours to initiate repair or reimbursement under our commercial insurance policy.
Yes! We prioritize consistency. We assign the same trusted cleaner or team to your recurring home or office visits so they become familiar with your layout, delicate items, and personal preferences. If your regular cleaner is ever on vacation or unwell, a thoroughly briefed backup will step in.
Category 05

Our 100% Satisfaction Guarantee

We stand behind our work on every single visit. Here is how our guarantee protects you.

If any area of your cleaning does not meet our rigorous 50-Point Checklist standards, simply notify us within 24 hours of service completion. We will send our team back to your home or office to re-clean the missed area free of charge, no questions asked.
Simply call or text us at (437) 244-2329 or email us at support with a brief description and photo of the area. We prioritize re-clean requests and typically dispatch our team within 24 to 48 hours to make it right.
Our goal is 100% client delight. If for any reason the re-clean fails to meet our agreed scope and standards, a senior management supervisor will review your file to issue a credit or partial refund. We are dedicated to earning your long-term trust.
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Whether you need a custom quote, recurring schedule, or emergency same-day turnover, our local friendly team is here to help 7 days a week.

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