1 Agreement to Terms

By requesting a quote, booking an appointment, or using the cleaning services provided by PureCare Cleaning Services ("PureCare"), you agree to be legally bound by these Terms of Service. If you do not agree with any part of these terms, please contact our office prior to confirming your booking.

2 100% Satisfaction Guarantee

3 Booking, Rescheduling & Cancellations

• Notice Period: We request at least 24 hours advance notice for any cancellation or appointment rescheduling so our cleaners' daily routes can be reallocated.
• Lockout Policy: If our cleaning specialists arrive at your property at the agreed scheduled time but cannot gain access (due to unprovided keys, lockbox codes, or security alarms), a standard lockout fee may apply to cover crew travel and allocated time.

4 Property Access, Utilities & Safety

• Utilities: Running water, functioning electricity, and adequate lighting must be active on the premises for our teams to safely execute cleaning services.
• Move-In / Move-Out Cleanings: Premises must be completely vacated of moving boxes and personal furniture prior to our arrival unless an active turnover arrangement has been explicitly booked.
• Health & Hazardous Materials: To protect the safety of our vetted staff, PureCare specialists do not clean biological hazards (human/animal waste, blood), severe mold infestations, chemical spills, or active pest infestations.

5 Breakables, Valuables & Insurance

PureCare Cleaning Services is fully insured and covered under WSIB. While our professionals treat every home and office with extreme respect, we kindly ask clients to secure fragile antiques, irreplaceable family heirlooms, cash, and high-value jewelry prior to arrival.

6 Payments & Invoicing

Payment is due upon service completion or as outlined on your commercial service agreement. We accept electronic bank transfers (Interac e-Transfer), credit cards, and approved corporate invoicing.