1 Introduction & Commitment

PureCare Cleaning Services ("PureCare", "we", "our", or "us"), based in Etobicoke, Ontario, Canada, is committed to safeguarding your privacy and personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

This Privacy Policy outlines how we collect, use, store, and protect your information when you browse our website (purecarecleaningservices.ca) or request cleaning services.

2 Information We Collect

We only collect personal information that is voluntarily provided by you when requesting a quote, booking a cleaning service, or contacting our team:

• Contact Information: Full name, telephone number, and email address.
• Property & Service Details: Service location address (street, unit, city, postal code), home or office square footage, number of bedrooms and bathrooms, and specific cleaning requirements or add-ons requested.
• Communication Records: Notes, special access instructions (e.g., lockbox codes, parking instructions), and correspondence exchanged via our online forms, email, or telephone.

3 How We Use Your Information

We use your personal data strictly for legitimate operational purposes, including:

• Providing immediate cost calculations, estimates, and booking confirmations.
• Dispatching professional cleaning teams to your property safely and on schedule.
• Providing customer care, quality assurance callbacks, and invoicing.
• Ensuring adherence to health, safety, and security protocols on site.

4 Protection & Non-Disclosure

We will never sell, rent, lease, or trade your personal information to third parties or marketing brokers.

Access to your information is strictly limited to authorized PureCare operational staff and assigned cleaning specialists who require the details to fulfill your scheduled service. All data transfers across our website are protected using industry-standard SSL (Secure Socket Layer) 256-bit encryption.

5 Data Retention & Your Rights

We retain your contact and service history only for as long as necessary to maintain service continuity, warranty re-cleans, and fulfill accounting or tax obligations under Canadian law. Under PIPEDA, you maintain the right to:

• Request access to the personal data we hold about you.
• Request corrections to any incomplete or inaccurate information.
• Request the permanent removal or deletion of your records from our systems.